Betting Rules

General betting principles

These rules apply to bets placed through the betting services made available by 1go Casino. Additional conditions may apply to particular sports, competitions, games, events, markets or bet types. Where a specific market rule differs from a general rule, the specific market rule will generally apply to that market.

You are responsible for reading the information shown before confirming a bet. This includes the event, selection, market, odds, stake, potential return and any applicable restrictions. By confirming a wager, you acknowledge that you have checked the details and agree to the relevant rules.

A bet is not accepted merely because it has been entered on a bet slip. It becomes a valid bet only when it has been successfully submitted and accepted by the betting system. A confirmation message, bet reference or equivalent record may be used to show that a wager has been accepted.

Bets must be placed using your own account and payment arrangements. You must provide accurate account information and keep your login details secure. Bets placed after an account has been suspended, closed or restricted may be cancelled where permitted by the applicable rules.

• Only one personal account should be used unless 1go Casino has approved another arrangement in writing.
• You must meet all applicable age, identity, location and account requirements before using the betting services.
• You must not place bets on behalf of another person or allow another person to use your account.
• You must not use the service for unlawful activity, manipulation, fraud, collusion or any other prohibited conduct.
• The displayed rules and account terms may be updated from time to time. The version applicable when a bet is accepted will generally govern that bet, subject to legal requirements.

Placing and confirming bets

Before placing a wager, select the event and market you wish to bet on, enter the stake and review the bet slip carefully. The bet slip may show whether the selection is available, whether the odds have changed and whether any minimum or maximum limits apply. A change to the bet slip does not itself create a wager.

Odds and prices may change before a bet is accepted. Where the system displays a price change, you may be asked to accept the new price before the bet can be submitted. If a market becomes suspended, unavailable or closed, the bet may not be accepted even if it was previously visible.

The amount shown as your stake is the amount committed to the wager. Any potential return shown is an estimate based on the displayed price and the applicable settlement rules. A return may differ where a market is settled under a special rule, a dead-heat provision, a reduction factor or another condition shown for that market.

You should keep your bet confirmation and reference details until the event has been settled. Your account history is the main record of accepted wagers. If a bet does not appear in your account history, do not assume that it was accepted. Check the status before attempting to place the same bet again.

Bet types and combinations

Single bets are settled against the outcome selected in the relevant market. Combination bets, including multiples or other linked selections, are settled according to the rules for that bet type. If one selection is void, the effect on the rest of the bet will depend on the applicable combination rules. Some markets may not be available for every type of bet.

In-play or live betting may be subject to delays, suspensions and changing information. A wager can be rejected, repriced or cancelled if it is submitted after a material event, after a market has been suspended or during a technical delay. The system record and the applicable market rules will be used when reviewing the wager.

Results and settlement

Bets are settled using the official result or outcome recognised for the relevant event and market. The source used may depend on the sport, competition, game or market. A result shown during an event may be provisional and can be changed if an official body later corrects or replaces it.

Unless a market rule says otherwise, settlement is based on the result at the end of the scheduled event or the official period specified in the market information. Extra time, overtime, tie-breaks, penalties, appeals and post-event decisions are included only where the relevant market rules state that they count.

If an event is postponed, abandoned, interrupted or rescheduled, settlement will follow the rules for that sport and market. A bet may remain open, be transferred to a new date, or be declared void depending on the circumstances and the displayed terms. A selection that has already been unconditionally determined may still be settled where the applicable rule permits this.

Dead heats and tied outcomes

Where two or more competitors share a qualifying position, a dead-heat rule may apply. Under a dead heat, the relevant stake or return may be divided in accordance with the market rules before the applicable odds are applied. The treatment of tied outcomes can vary between markets, so you should review the specific rules before betting.

Corrections and result changes

If a result, price, handicap, starting position or other material detail has been recorded incorrectly, 1go Casino may correct the settlement in line with the applicable rules. This may include recalculating a bet, changing a result or cancelling a bet that could not reasonably be settled. Any correction should be applied consistently to affected wagers.

Where a market is settled using an official result, a later change by an authorised sporting body may be considered only where the relevant market rule allows it. Not every later amendment will change an already settled wager.

Voided bets, cancellations and technical issues

A bet may be declared void where the event or market cannot be settled fairly or in accordance with the published rules. Possible reasons include cancellation, abandonment, an incorrect market description, an incorrect participant, an invalid price, a system error or another circumstance covered by the specific market rules.

A void bet is normally treated as if it had not been made, with the stake handled according to the relevant rules. For a combination bet, a void selection may be removed from the combination rather than voiding the entire wager. The outcome depends on the bet type and the market conditions.

A displayed price, balance or settlement may contain an obvious error. If a material error is identified, the wager may be cancelled or corrected in accordance with the applicable terms. This does not affect bets that were correctly accepted and settled under the published rules.

Technical interruptions, network problems, device failures or delays may prevent a bet from being submitted or recorded. You should check your account history before placing another wager. A bet is not valid unless the system has accepted it, and an incomplete bet slip is not evidence of acceptance.

If a feature such as cash out, bet editing or early settlement is offered, its availability is not guaranteed. The feature may be suspended, unavailable or declined, and a request is effective only when confirmed by the system. The original wager remains in force until the requested action has been successfully confirmed.

• Do not attempt to exploit a system fault, pricing error or processing delay.
• Report suspected errors through the available customer support channel shown on the website.
• Keep screenshots, bet references and relevant account information when raising a query.
• Do not assume that an unsettled, duplicated or missing transaction has been accepted until it appears in your account record.

Account protection, disputes and responsible betting

1go Casino may carry out identity, payment, security and compliance checks before accepting bets or processing account activity. You may be asked to provide information or documents that support your identity, ownership of a payment method or eligibility to use the service. Restrictions may remain in place while a review is being completed.

You must not engage in conduct that may compromise the integrity of an event or betting market. This includes sharing confidential information, manipulating an outcome, placing bets for another person, using automated methods without permission, colluding with others or attempting to bypass account controls.

If you believe a bet has been accepted, settled or cancelled incorrectly, review the bet details and the relevant market rules first. A query should include the bet reference, event, market, date and a clear description of the issue. The matter will be reviewed against the system record, the applicable rules and any relevant official information.

If you are not satisfied with the initial outcome, you may use the complaints or escalation process described in the website terms or customer support information. Complaints are handled in line with the applicable procedures and legal obligations. Nothing in these rules removes any rights or protections available to Australian customers under applicable law.

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid betting with money needed for living expenses. Take regular breaks and never chase losses. If betting is no longer enjoyable or feels difficult to control, stop using the service and review the responsible gambling tools available through 1go Casino.

• Only bet what you can afford to lose.
• Set personal spending and time limits where those tools are available.
• Do not bet when affected by alcohol, drugs, stress or strong emotions.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
• Use account restrictions, breaks or self-exclusion options if you need help controlling your play.