1go Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the 1go Casino website, account services, games, payment features, promotions and related content. They form an agreement between you and the operator of the service. Additional rules may apply to particular games, promotions or features. Where additional terms are shown, you should read them together with these Terms & Conditions before taking part.

You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws and restrictions that apply to you before opening an account or playing. Access may not be available in every location, and the operator may restrict or refuse access where required by law, internal policy or technical limitations.

You must be at least the legal gambling age applicable to you. You must not allow a person under that age to access your account, use your payment method or play through your device. If you are concerned that a minor may have access, use appropriate device controls, account protections and payment security measures.

• You must provide accurate, current and complete information when registering.
• You must use the service only for lawful purposes and in accordance with these terms.
• You must not use the website if gambling is prohibited for you by law, court order or another binding restriction.
• You must not use the service on behalf of another person or permit another person to use your account.
• You must not attempt to bypass location, age, identity or security checks.

The operator may update these terms from time to time to reflect changes to the website, games, legal requirements, security procedures or business practices. The current version will apply when you use the service. If a change is important, information may be displayed on the website or through another available communication method. If you do not agree with an updated term, you should stop using the service and follow the available account closure process.

2. Registration, identity and account security

To use certain services, you may need to create an individual account. Registration information must be truthful and must belong to you. You may be asked to confirm your identity, age, location, payment details or source of funds. These checks help protect players, prevent fraud, meet applicable obligations and maintain the security of the service.

Verification may be requested before, during or after your use of the website. You must provide documents or information that are genuine, readable and reasonably current when requested. If information cannot be verified, the operator may limit access, delay or refuse a transaction, suspend an account or take another action permitted under these terms and applicable requirements.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a security failure that was not caused by you. Do not share passwords, one-time codes or account access with another person. Tell the operator promptly through the available website channels if you believe your account has been accessed without permission.

• Only one personal account may be used unless the operator has expressly approved an exception.
• You must not create accounts using false information, another person’s details or misleading identification.
• You must not sell, transfer, lend or otherwise assign your account to another person.
• You must not use software, devices or methods intended to interfere with the website or obtain an unfair advantage.
• You must not attempt to exploit an error, technical fault, pricing issue or promotional mistake.

If you identify an error or receive a benefit that appears to have been provided incorrectly, you should stop using the affected feature and report the issue through the available support or contact options on the website. The operator may correct errors and may reverse transactions or account adjustments made as a result of an obvious error, subject to applicable law.

3. Games, deposits, withdrawals and promotions

Games and other features are provided for entertainment. You should only play with funds that you can afford to lose. Results are determined by the rules and technical operation of the relevant game. Unless a specific game rule states otherwise, no outcome is guaranteed and previous results do not predict future results.

You may need to deposit funds before using paid features. Payment methods, processing requirements and availability may vary. You must use a payment method that is in your name or that you are authorised to use. Payments made with stolen, unauthorised or misleading information are prohibited. The operator may carry out checks before accepting, returning or processing funds.

You should review the transaction information shown before confirming a deposit, wager or other payment instruction. Once an instruction has been submitted, it may not be possible to cancel it. Any displayed balance is not a bank account, is not a deposit-taking product and should not be treated as interest-bearing money. You remain responsible for checking your account activity and reporting anything unusual without undue delay.

Withdrawal requests may be subject to identity checks, account review, payment processing rules and any conditions displayed at the time of the request. Funds may be returned through an approved method and may not always be sent to a different person or payment source. The operator may decline a request where required information is missing, account activity is under review or the request would breach these terms or an applicable requirement.

Promotions, bonuses, rewards and promotional games may be offered from time to time. Each offer may have separate eligibility requirements, expiry rules, wagering or play conditions, contribution rules, maximums, payment restrictions and other limitations. Those conditions will be displayed with the relevant offer. You should read them before accepting or using a promotion.

• A promotion may be available only to selected players, locations, games or payment methods.
• A player may be limited to one promotion or one promotional benefit where the offer states this.
• Promotional benefits may be removed if they were obtained through error, misuse, duplicate accounts or dishonest conduct.
• The operator may amend, suspend or withdraw an offer where permitted, including where technical or security issues affect the offer.
• Cash, bonus funds and winnings may be subject to different rules, so check the terms of the particular promotion.

You must not use the website for money laundering, fraud, collusion, match manipulation or any other unlawful activity. You must not interfere with the operation of games, misuse payment systems, use automated tools without permission or engage in conduct designed to obtain an unfair benefit. Suspected activity may be reviewed and may be reported where required.

4. Responsible gambling, privacy and acceptable use

Gambling should remain a form of entertainment, not a way to make money or solve financial problems. Set personal limits before you play and keep track of the time and money you spend. Do not chase losses, gamble when distressed or borrow money to gamble. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support.

Available responsible gambling tools may include deposit controls, spending or loss limits, time reminders, breaks and account self-exclusion. The features available to you, how they operate and when they take effect will be explained on the website. You should choose controls carefully and allow for any processing or activation requirements shown.

A self-exclusion request is an important protective step. You must not attempt to open another account, use another person’s account or otherwise avoid a restriction. If you request closure or self-exclusion, the operator may take reasonable steps to prevent further access. You remain responsible for activity carried out before a restriction takes effect and for following any instructions provided during the process.

Information about you may be collected and used to operate the service, process transactions, verify identity, prevent fraud, meet legal obligations, improve products, provide support and communicate important account information. Personal information will be handled in accordance with the applicable privacy information published on the website. You should review that information to understand how data may be collected, stored, used and disclosed.

Website content is provided for general information and entertainment. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content unless permitted by law or authorised by the operator. You must not upload harmful material, introduce malicious code, disrupt the website or use it in a way that could affect other players.

5. Account closure, liability and general legal information

You may request to close your account at any time using the available account or contact options on the website. Before closure, you should review your balance, pending transactions, active promotions and responsible gambling settings. Closure may be subject to security, identity and transaction checks. If you want a temporary break or permanent self-exclusion rather than ordinary closure, use the responsible gambling process described on the website.

The operator may suspend, restrict or close an account where there is a suspected breach of these terms, a security concern, a failed verification, payment irregularity, responsible gambling concern, legal requirement or other legitimate reason. Where appropriate, information about the action and any available review process may be provided. The operator may retain records where required for legal, regulatory, security or dispute-related purposes.

The website may occasionally be unavailable because of maintenance, upgrades, telecommunications problems, third-party services, technical faults or events outside reasonable control. The operator does not promise that the service will always be uninterrupted, error-free or available on every device. You should keep your device, browser and security software updated and use a reliable connection.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account details, your use of an unauthorised payment method, your breach of these terms, interruptions outside reasonable control or reliance on information that was clearly incomplete or out of date. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or another applicable law.

If you have a question, transaction concern or complaint, review the help and contact options published on the website and provide clear details of the issue. You may be asked to confirm account information so that the matter can be reviewed securely. Do not send passwords or sensitive security codes when making an enquiry.

These Terms & Conditions should be read with any game rules, promotion terms, privacy information and responsible gambling information displayed by 1go Casino. If there is an inconsistency, the specific terms for a feature may apply to that feature, while these general terms continue to apply to the rest of your use. Any dispute will be handled according to applicable law and the processes made available on the website.