Privacy Policy

Information we collect and why we use it

When you visit or use 1go Casino, we may handle information that identifies you, relates to your account or helps us operate the website and gaming services. The information we collect depends on how you interact with the site, the services you use and the choices you make.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and other information you provide when creating or managing an account. We use these details to open and administer your account, provide requested services, communicate with you, support your use of the site and maintain accurate records.

For gambling, age and identity checks, we may request information or documents needed to confirm who you are and whether you are permitted to use the services. Verification documents may contain identity, address, date of birth or other information relevant to a verification review. These checks help protect players, prevent the misuse of accounts and support responsible operation of the site.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment providers may process payment details on our behalf, and the information available to us may depend on the payment method used. Transaction records are used to process account activity, investigate disputed or unusual transactions, provide support, meet security requirements and comply with applicable legal obligations.

Technical and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring website, login activity and information about how you interact with the site. We use this information to keep the website working, understand usage, improve services, identify errors, protect accounts and detect suspicious or fraudulent activity.

Purposes for handling information

• To create, verify, maintain and close player accounts.
• To provide gaming, account and customer support services.
• To complete identity, age, security, anti-fraud and safer gambling checks.
• To process deposits, withdrawals and other account transactions.
• To communicate service notices, security messages and information about your account.
• To meet legal, regulatory, record-keeping and compliance obligations.
• To investigate complaints, disputes, suspected misuse and breaches of terms.
• To improve the website, understand performance and develop safer and more useful services.

Some information is required for us to provide an account or meet legal and security obligations. If you do not provide information that is reasonably required for these purposes, we may be unable to open an account, complete verification, process a transaction or continue providing particular services.

Cookies and similar technologies

1go Casino may use cookies and similar technologies to remember settings, keep you signed in, support security and measure how the website is used. Cookies are small files or pieces of information stored on your device by your browser. Some are needed for core functions, while others help us understand performance, improve navigation or remember preferences.

Cookies may be placed by the website or by service providers that help deliver functions such as security, analytics, payment processing or other technical services. The information collected through these technologies may be combined with information about your account or device where this is necessary for the relevant purpose.

You can manage, block or delete cookies through your browser settings. The exact controls vary between browsers and devices. If you disable certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser settings may not remove information that has already been collected or change other types of processing.

Marketing communications

Where permitted and where you have provided the required consent, we may use your contact details to send information about services, features, promotions or other marketing. You can withdraw consent to marketing at any time by contacting support@1gocasino.wtf. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not stop essential account, security, transaction or service communications.

Sharing, security and retention

We may share information with service providers and professional partners that help operate the website and provide services. These parties may support functions such as hosting, payment processing, identity verification, fraud prevention, customer support, technical maintenance, communications, security and analytics. They should only receive information needed for their role and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to meet applicable legal, regulatory and compliance requirements. We may share relevant information with parties involved in resolving a transaction, complaint or dispute. We do not use or disclose information for unrelated purposes unless permitted or required by applicable requirements or you have provided consent.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you believe your account may have been compromised.

Storage and retention

Information may be stored electronically and may be handled by service providers supporting the website. Where service arrangements involve handling information outside Australia, appropriate steps are taken as required by applicable obligations. The location and method of storage can vary depending on the type of information and the service involved.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in an appropriate manner.

Third-party websites

The website may contain links or integrations that lead to services operated by other organisations. Their privacy practices are controlled by their own policies, not this Privacy Policy. We recommend reviewing the privacy information provided by any third party before sharing personal information or using its services.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to personal information held about you. These rights can be subject to exceptions, including where keeping or using information is necessary for legal, security, fraud prevention or compliance purposes.

• Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal data where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw your consent to marketing communications at any time.
• Information about handling: ask questions about how your information is collected, used or shared.

To exercise your data rights, ask a privacy question or make a data request, contact support@1gocasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before responding, particularly where a request involves account information or identity documents. This helps prevent personal information from being disclosed to the wrong person.

We aim to respond to valid requests within a reasonable time. The time and manner of response may depend on the nature of the request, the information involved and any applicable requirements. If we cannot complete a request, or if an exception applies, we will generally explain the reason where we are permitted to do so. Closing an account does not automatically remove every record, because some information may need to be retained for legal, security, dispute or compliance purposes.

Keeping your information accurate

You should keep your account information accurate and tell us if your details change. You may be able to update certain information through your account. If you cannot update it there, contact support@1gocasino.wtf and explain what needs to be corrected. We may ask for supporting information where necessary to protect account security or complete a verification process.

Changes to this policy

We may update this Privacy Policy when our services, technology, processes or legal obligations change. The updated version will apply from the date it is made available on the website, unless a different date is stated. We encourage you to review this page from time to time so you understand how information may be handled. By continuing to use the website after an update, you acknowledge the updated policy to the extent permitted by applicable requirements.