Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other uncertain outcomes, and past results do not predict future results. A win can never be promised, and losses should not be treated as something that must be recovered. Before you play, decide how much time and money you can comfortably spend without affecting your everyday needs.

Only gamble with money that you can afford to lose after essential expenses have been paid. Gambling funds should not come from rent, mortgage payments, bills, food, school costs, savings intended for important purposes or money borrowed from other people. Do not use credit, loans or emergency funds to continue playing. If a loss would cause stress or make it difficult to meet your responsibilities, stop playing and take a break.

Gambling should be one leisure activity among others, rather than the main way you spend your free time. Make room for work, study, family, friends, exercise and other interests. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems. Strong emotions can make it harder to make careful decisions.

Before you start

• Check that online gambling is legal for you in your location and that you meet the applicable minimum age requirement.
• Set a spending amount and a time period before you begin.
• Treat your chosen amount as an entertainment cost, not as an investment.
• Decide in advance what you will do if you reach your spending or time limit.
• Never chase losses by increasing your stake or playing for longer.
• Keep gambling separate from essential household or personal finances.

You must use your own account and payment method where required. Do not allow another person to gamble through your account, and do not gamble on behalf of someone else. Keeping account access private helps protect you and supports safer play.

Tools to help you stay in control

Planning limits before gambling is one of the simplest ways to maintain control. Depending on the features available on your account, you may be able to use tools such as deposit limits, loss limits, session reminders, activity information, cooling-off periods or self-exclusion. These tools are designed to support your decisions, but they do not remove the risks of gambling. You remain responsible for choosing limits that reflect your real financial and personal circumstances.

Set realistic limits

1. Review your regular income, essential expenses and existing commitments.
2. Choose a gambling budget that does not interfere with those commitments.
3. Set both a money limit and a time limit, because longer sessions can lead to unplanned spending.
4. Use available account controls before you begin playing, rather than waiting until you feel unable to stop.
5. Review your activity regularly and reduce your limits if gambling is taking more time or money than intended.

A limit is most useful when it is difficult to override in the moment. If you notice that you are repeatedly changing, removing or avoiding your limits, this may indicate that gambling is becoming harder to control. Consider taking a break, requesting a longer restriction or using self-exclusion instead of continuing to adjust your settings.

Take a break or self-exclude

A cooling-off period can be useful when you want a short break from gambling. Self-exclusion is a stronger account restriction for people who want to stop gambling for a longer period. During self-exclusion, access to gambling services may be restricted in accordance with the applicable account process and terms. If you request self-exclusion, do not create another account or use another person’s account to continue playing. Ask for help if you are finding it difficult to maintain the restriction.

If you want to use a responsible gaming tool or need help understanding how an account restriction works, use the available account settings or contact the relevant customer support channel through the website. No specific outcome or timeframe should be assumed unless it is clearly explained in the applicable terms or account information.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled for years without concern. It may develop gradually, and a person may not recognise the change at first. The important question is not only how much you win or lose, but whether gambling is affecting your choices, relationships, finances, wellbeing or daily responsibilities.

Warning signs may include

• Spending more money or time gambling than you planned.
• Trying to win back losses by playing more often or increasing stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, selling belongings or using credit to gamble.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about gambling or withdrawing from them.
• Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Continuing to gamble even though it is causing financial, emotional or relationship problems.

One warning sign does not automatically mean that you have a gambling problem, but several signs should be taken seriously. You do not need to wait for a crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and decide what support may be appropriate.

Protect your finances and relationships

If gambling is affecting your finances, consider separating gambling money from household money, reducing access to available funds and reviewing automatic payments. You may wish to involve a trusted person in budgeting or ask a qualified financial counsellor for guidance. Do not try to manage serious debt by gambling. If you are concerned about a partner or family member, choose a calm time to discuss the impact and focus on practical support rather than blame.

Getting help and taking action

If gambling is causing concern, the most important step is to stop or reduce your gambling and seek support. Talk openly with someone you trust, such as a family member, friend, doctor, counsellor or financial counsellor. Australian players can also contact an appropriate gambling support service operating in their state or territory. These services can provide confidential information, counselling and practical guidance for people who gamble and for those affected by someone else’s gambling.

Support is available whether you want to understand your gambling, set limits, take a break, self-exclude, manage financial pressure or stop completely. You do not have to prove that your situation is severe, and you do not need to handle it alone. If you are supporting another person, remember to protect your own finances and wellbeing and seek advice about safe boundaries.

If you feel unable to stop

1. Stop playing and leave the gambling website or app.
2. Do not deposit more money or borrow funds to continue.
3. Use available cooling-off or self-exclusion options as soon as possible.
4. Tell a trusted person what is happening and ask them to help you stay away from gambling.
5. Contact a qualified gambling counsellor or local support service.
6. Seek financial counselling if gambling has created debt or affected essential expenses.

If you or someone else is in immediate danger, contact emergency services or an appropriate crisis support service in your location. Gambling-related stress can feel overwhelming, but help is available. Taking action early can protect your finances, relationships and mental wellbeing.

1go Casino supports informed and responsible choices. This information is general in nature and does not replace professional medical, financial or legal advice. Gambling rules, available tools and support options may differ according to your location and circumstances. Review the information provided in your account, follow the applicable terms, and seek independent advice if you are unsure whether gambling is appropriate for you.